Riki AI Assistant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and AI companion services (collectively, the "Service"). By accessing or using our Service, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Data: When you make a purchase, we collect your name, email address, phone number, and billing information. Payment details are processed securely by Razorpay and are not stored on our servers.
Usage Data: We collect chat logs, voice interaction transcripts, feature usage patterns, device type, operating system version, and IP address. This data helps us improve Riki AI's responses and personalize your experience.
Technical Data: We automatically collect app version, crash reports, performance metrics, and session duration to ensure service stability and identify bugs.
2. How We Use Your Information
To provide, maintain, and improve Riki AI's conversational abilities and emotional intelligence algorithms.
To process transactions, verify purchases, and deliver the licensed product to you.
To personalize your AI companion experience based on your preferences, chat history, and interaction patterns.
To send service updates, security alerts, and promotional communications (you may opt out of marketing emails).
To detect, prevent, and address technical issues, fraud, or abuse of our Service.
To comply with applicable legal obligations and enforce our Terms of Service.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share anonymized, aggregated data for analytical purposes. We may disclose your information if required by law, court order, or to protect our legal rights.
4. Data Security
We implement industry-standard encryption (SSL/TLS), secure server infrastructure, and access controls to protect your data. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, correct, or delete your personal data. You may request data portability or withdraw consent at any time by contacting our support team. We will respond to all legitimate requests within 30 days.
6. Children's Privacy
Riki AI is not intended for use by individuals under the age of 13. We do not knowingly collect data from children.
7. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the revised policy.
8. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at: support@rikiai.in or via Support.
↩️ Refund & Cancellation Policy
Last Updated: January 15, 2026
At Riki AI Assistant, customer satisfaction is our priority. This Refund Policy governs the terms under which refunds may be requested and processed for purchases made through our platform. By making a purchase, you acknowledge and agree to this policy.
1. One-Time Purchase
Riki AI is sold as a lifetime access, one-time payment product. There are no recurring subscriptions, hidden charges, or automatic renewal fees.
2. Refund Eligibility
Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following conditions:
7-Day Window: Request must be submitted within 7 calendar days from the date of purchase.
Technical Issues: If Riki AI fails to function due to a verifiable technical defect that our support team cannot resolve within 72 hours of being notified.
Duplicate Payment: If you were charged more than once for the same purchase, the duplicate amount is fully refundable.
Unauthorized Transaction: If you can provide evidence of fraudulent or unauthorized use of your payment method.
3. Non-Refundable Circumstances
Change of mind after the 7-day eligibility window has closed.
Failure to read product description or features before purchase.
Incompatibility with your device that was not disclosed prior to purchase.
Dissatisfaction with AI personality or conversational style (as this is subjective).
Account sharing or violation of our Terms of Service.
4. Refund Process
To request a refund, contact our support team at test.grp15@gmail.com with your payment ID and reason for the request. We will review your claim within 3–5 business days. Approved refunds are processed back to the original payment method within 7–10 business days, depending on your bank or payment provider.
5. Cancellation
As this is a one-time purchase with lifetime access, there is no subscription to cancel. Once access is granted, it remains active indefinitely unless revoked due to Terms of Service violations.
6. Contact
All refund inquiries: support@rikiai.in email Support.
⚠️ Disclaimer
Last Updated: January 15, 2026
The information provided by Riki AI Assistant ("the App") is for entertainment, companionship, and general productivity purposes only. By using Riki AI, you acknowledge and agree to the following disclaimers:
1. Not a Substitute for Professional Advice
Riki AI is an artificial intelligence algorithm and is NOT a licensed therapist, counselor, psychologist, medical professional, legal advisor, or financial consultant. Conversations with Riki AI should not be considered professional advice. If you are experiencing a mental health crisis, depression, anxiety, or suicidal thoughts, please contact a qualified professional or emergency services immediately.
2. AI Limitations
Riki AI generates responses based on trained language models and may occasionally produce inaccurate, inappropriate, or unexpected outputs. We do not guarantee the accuracy, completeness, or reliability of any information provided by the AI. Users should exercise judgment and not rely solely on AI-generated content for critical decisions.
3. Emotional Dependency Awareness
Riki AI is designed to simulate human-like conversation and emotional support. However, prolonged or excessive reliance on AI companionship may impact real-world social interactions. We encourage users to maintain healthy human relationships alongside AI interaction. The developers are not responsible for emotional attachment, dependency, or expectations formed through AI conversations.
4. Data and Privacy
While we implement robust security measures, we cannot guarantee that data transmitted over the internet is completely secure. Users assume responsibility for the information they share during AI conversations.
5. Service Availability
We strive to maintain 24/7 availability but do not guarantee uninterrupted access. The App may be temporarily unavailable due to maintenance, server issues, or circumstances beyond our control. We are not liable for any loss or inconvenience caused by downtime.
6. Third-Party Integrations
Riki AI may integrate with third-party services (WhatsApp, Facebook, etc.). We do not control these platforms and are not responsible for their policies, functionality, or data handling practices.
7. Limitation of Liability
To the fullest extent permitted by law, Riki AI Assistant and its developers shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the App, including but not limited to emotional distress, data loss, or financial loss.
8. Acceptance
By purchasing and using Riki AI, you confirm that you have read, understood, and agreed to this Disclaimer in its entirety.
